Name: Glass Desktop Box™
Brand: Glass Desktop Box™

Glass Desktop Box™

Provider and contractual partner for licensing and the services provided by the provider itself is:

Michael Höhne, trading under the trade name “Rangsdorfer Software Company”

Sole proprietorship

Akazienweg 13

15834 Rangsdorf

Germany

VAT identification number pursuant to Section 27a of the German VAT Act: DE427294876

German business identification number pursuant to Section 139c of the German Fiscal Code: DE427294876-00001

Email: support@glassdesktopbox.com

Website: https://glassdesktopbox.com ↗

1. Scope

1. These General Terms and Conditions (“Terms”) apply to contracts for the acquisition, temporary use and provision of Glass Desktop Box™ including associated license, activation, update, remote, signaling and relay services.

2. The General Terms and Conditions apply to consumers and traders. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. A trader is a natural or legal person or a legal partnership that, when concluding the contract, acts in the exercise of its commercial or independent professional activity.

3. Differing conditions of a trader only apply if the provider has expressly agreed to their validity in text form.

4. Anyone who concludes a contract on behalf of a company or another person assures that they are authorized to represent them.

5. The conclusion of the contract requires legal capacity. Minors may only conclude paid contracts with the effective consent of their legal representatives.

2. Contract documents and order of precedence

1. The contract applies in the following order of priority:

• individual agreements;

• Order and order confirmation;

• the service description of the license level displayed when the contract was concluded;

• these Terms and Conditions;

• the End User License Agreement (EULA);

• User documentation and safety instructions.

2. Legally required data protection information, withdrawal instructions and consents apply additionally according to their respective subject matter.

3. Individual agreements have priority over pre-formulated contractual conditions.

4. The provider saves the version of the contract documents relevant to the contract. Consumers receive the contract confirmation and the necessary information on a durable medium, for example by email.

3. Subject of the contract

1. Glass Desktop Box™ is desktop software for visually organizing files, folders, shortcuts, notes and supported workspaces. Depending on the license tier, it may also include remote invitations, browser-based file transfers, shared remote workspaces and other features.

2. The specific and owed range of functions results exclusively from the service description displayed when the contract was concluded and then permanently provided.

3. General advertising statements, preview images, videos, roadmaps and development announcements do not constitute an independent guarantee.

4. The Software is not a cloud storage, backup, antivirus, archiving or disaster recovery service.

5. There is no entitlement to functions that have not yet been published, certain future versions or a specific further development.

4. Products, license levels and service description

The versioned service description displayed before the order and archived with it governs the contract. It states in particular the plan, price and taxes, billing, device count, allowances, feature matrix, system requirements, technical limits, media and language scope, and availability. Later website changes do not amend existing contracts.

Technical implementation or infrastructure may be adjusted for an objective reason, particularly security, privacy, stability, compatibility or performance, without additional cost and without materially impairing agreed core features. Mandatory rights, especially those governing changes to digital products, remain unaffected.

4a. Desktop Experiences, animations and sharing

1. Desktop Experiences are preconfigured combinations of background, box arrangement, colors, transparencies, images and, if necessary, animations. They are an adaptable initial state and not a fixed image. Existing user boxes and content may only be changed, supplemented or redesigned after express selection.

2. Supplied Desktop Experiences and animations are included in the scope of the respective service description. Your own images and videos can be used locally as long as the software supports this and the customer has the necessary rights.

3. The official sharing function is only available for included experiences and animations approved by the provider. It creates a link to an official product page. Own user images and videos will not be branded with Glass Desktop Box and will not be marketed or published using this feature.

4. During a ProBox session, included animations can be synchronized via identifier, playback speed and loop mode. The video file is not transferred; Each participant uses the file available in their compatible full version. Your own videos will not be streamed or synchronized to other participants. The host receives a clear message about this.

5. Platforms and third parties may change their sharing interfaces, URLs, access conditions or availability. There is no entitlement to a specific social media platform. Direct API integrations, account access or automatic publications are only due if they are expressly mentioned in the service description.

6. The included video animations are predominantly supplied at a source resolution of 1280 × 720 pixels (720p); individual animations may use different dimensions. Included static images have asset-specific dimensions. Unless a specific product description expressly states otherwise, no uniform Full HD (1080p), 2K or 4K quality is owed for all included media.

7. For animated desktop playback, the Software decodes the packaged original video and scales the rendered frames to the target size of the selected monitor. Scaling to a higher-resolution display does not add source detail and may therefore appear softer or pixelated; differing aspect ratios may also result in edge cropping.

8. In the current product version, included video animations are processed at 12 frames per second and with no more than 120 decoded frames per playback sequence. Animated box backgrounds use resource-saving working frames with a width of 960 pixels. This intentional processing may reduce detail and fluidity compared with the source file. The visible result also depends on hardware, graphics drivers, monitor resolution and the number and size of animated areas used at the same time.

9. The quality of user-provided images and videos depends on the respective source file. Mandatory statutory rights and any quality expressly agreed for a specific product or medium remain unaffected.

5. System requirements and participation

The Windows minimum is Windows 11 64-bit, a four-core processor at 2.0 GHz or faster, 8 GB of RAM, DirectX 12-compatible graphics with a current driver, a 1280 × 720 display and at least 5 GB free on the Windows system drive. An HDD is technically supported. We recommend an up-to-date Windows 11 installation, an 8th-generation Intel Core i5, AMD Ryzen 5 or equivalent, 16 GB of RAM, Intel UHD 630 or better, Full HD or higher, an SSD and at least 10 GB kept free. Local Boxes work offline; activation, HTTPS, ProBox and updates require internet access.

Yes. The stated 5 or 10 GB covers only the application, animations, updates and caches. File transfers, ProBox working copies and recovery require additional space for user files. As a safe guide, keep at least twice the size of the largest file being processed or transferred at once; a 10 GB file therefore calls for at least 20 GB of additional free space.

The system requirements published at the time of contract conclusion at https://glassdesktopbox.com/faq#system-requirements ↗ apply. Later changes do not apply retroactively to contracts already concluded. Mandatory statutory warranty and conformity rights remain unaffected.

Glass Desktop Box is provided exclusively as a desktop application for the desktop operating systems expressly listed in the service description and system requirements. Mobile access to the website, customer area, documentation or support does not mean that the application is available or operable on smartphones or tablets. Android, iOS, iPadOS and other mobile operating systems are not supported unless the provider expressly releases a mobile version as a contractual service in the future.

1. Supported operating systems and versions can be found in the service description. Mere technical feasibility on another system does not constitute a guaranteed compatibility.

2. The customer is responsible for a suitable operating environment. These include in particular:

• supported and sufficiently current operating systems;

• sufficient storage space and functional storage media;

• appropriate Internet and network connections for online and remote functions;

• required access rights;

• current security measures;

• independent backup of important files.

3. Interference caused by end devices, data carriers, routers, firewalls, VPN, mobile communications, security software, third-party programs or third-party services are beyond the provider's control.

4. The customer must pay attention to warning, security, progress and confirmation messages displayed.

5a. Technical documentation, FAQ and operating instructions

The FAQ and the operating, safety, file-handling, recovery and remote-use instructions provided for Glass Desktop Box™ form part of the technical user documentation. They are available at https://glassdesktopbox.com/faq ↗ and through the help options provided in the software.

Users must carefully read the instructions relevant to their use before first use and, in particular, before using file, sharing, transfer, recovery or remote functions. Instructions clearly identified as warnings, safety instructions or recovery instructions must be observed.

The FAQ explain operation and may be updated continuously for editorial or technical reasons. They do not retroactively change the agreed functionality or these terms. Where an instruction is intended to be a binding part of the contract, the version supplied on a durable medium at the time of contract conclusion or clearly assigned to a specific program version is decisive. In the event of contradictions, individual agreements, the order, product description, Terms, EULA and warnings or safety instructions displayed directly in the software take precedence.

Failure to observe an instruction may be taken into account only in accordance with applicable law and only to the extent that it caused the damage or malfunction and is attributable to the user. Statutory rights relating to defects, warranty, liability and consumer protection, as well as mandatory product liability, are neither excluded nor restricted.

6. Test phase

1. If offered on the order or download page, Glass Desktop Box™ can be tested free of charge for 21 days.

2. According to the current product description, no credit card is required to start a test phase.

3. The range of functions available during the test phase can be found in the associated service description.

4. The test phase ends automatically, without this alone creating an obligation to pay. A contract for a fee is only concluded through a separate ordering process.

5. The provider may prevent repeated or improperly obtained test phases.

7. Offer and conclusion of contract

1. Product representations on the website are generally not a binding offer, but rather an invitation to place an order.

2. Before placing his order, the customer is shown the product, license level, term, total price, taxes, payment method and, if applicable, extension conditions.

3. The customer submits a binding offer by clicking on the order button, which is clearly labeled as requiring payment.

4. The contract is concluded through order confirmation, successful payment confirmation, provision of the license key or activation of the license - depending on which event is first expressly declared as acceptance.

5. The provider may reject orders for objective reasons, in particular in the event of failed payment authorization, reasonable suspicion of fraud, violations of sanctions or noticeably incorrect order data.

6. The customer is obliged to provide complete and correct order and contact details.

7a. Electronic contracting and digital consumer products

1. Orders placed through the website are governed in particular by Sections 312f, 312i and 312j of the German Civil Code (BGB). Consumer contracts for the software and related digital services are additionally subject to the mandatory rules for digital products under Sections 327 et seq. BGB. These Terms do not restrict those statutory rights.

2. Before a customer submits an order involving payment, the essential product characteristics, selected licence tier, term and renewal conditions, total price including taxes, accepted payment methods, any delivery or use restrictions, and the relevant system, compatibility and functionality information are displayed clearly and prominently. The ordering process shows the technical steps leading to conclusion of the contract. Appropriate, effective and accessible correction tools allow input errors to be identified and corrected before the order is submitted.

3. An order involving payment can be triggered only by a button clearly labelled “order with obligation to pay” or an equivalent unambiguous wording. Receipt of the order is confirmed electronically without undue delay. The contract confirmation is supplied on a durable medium within the statutory period and contains, or provides lasting access to, the contract content, incorporated terms, consumer information and, where applicable, the separate declarations concerning commencement of performance and the right of withdrawal.

4. No later than conclusion of the contract, the applicable Terms, EULA, service and plan description and mandatory consumer information can be retrieved, downloaded and stored in reproducible form. The language and document version governing the contract is retained and made permanently accessible to the customer with the contract confirmation.

5. Unless a different time of supply has been agreed, the digital product is supplied without undue delay after conclusion of the contract in accordance with Section 327b BGB. During the relevant period it must meet the subjective and objective requirements and the integration requirements under Sections 327d to 327g BGB. Necessary updates, including security updates, are supplied for the statutory period, and consumers are clearly informed of their availability and the consequences of not installing them.

6. If a digital product is defective, consumers have the statutory remedies under Sections 327i et seq. BGB. Subsequent performance under Section 327l BGB is carried out within a reasonable time, without significant inconvenience and without costs that the provider must bear by law. Termination, price reduction and damages are governed in particular by Sections 327m et seq. BGB. Changes to a digital product supplied continuously are made only under Section 327r BGB, in particular for a valid reason provided for in the contract, without additional cost and with clear information; where required by law, advance notice is given on a durable medium together with information about any right to terminate.

7b. Evidence-preserving checkout and contract record

Immediately before ordering, the product and plan, gross price, tax and billing period, versioned service description, EULA, Terms, withdrawal information and permanent device binding must be available for access and saving.

The EULA, Terms, service description and device binding are accepted through a separate unticked mandatory confirmation. The Privacy Policy is supplied for acknowledgement and is not forced consent. Marketing consent is separate, voluntary and revocable for the future.

Early supply of digital content before the withdrawal period expires requires a separate express request for early performance and acknowledgement of the possible loss of the right of withdrawal. General contractual acceptance does not replace it.

After purchase, the customer receives the actually agreed versions and declarations on a durable medium. The order record contains transaction ID, language, UTC timestamp, document versions, SHA-256 hashes and individual consent events; no user files or file contents are processed for this purpose.

Before the payment order, the customer must separately confirm: ‘I understand that each device seat is permanently bound to the computer first activated and does not include a regular device change or replacement seat.’

8. Sales through Paddle

1. If the purchase is made via a Paddle checkout, the Paddle company named in the checkout is the merchant of record and reseller for the specific purchase according to the buyer conditions included there. In particular, Paddle is responsible for checkout, payment collection, invoicing, tax calculation, chargebacks and the refund processes owed by Paddle.

2. Michael Höhne, trading under Rangsdorfer Software Company, remains the manufacturer or provider of the software, licensor according to EULA and contact person for product function, technical provision and product support. As Merchant of Record, Paddle assumes the obligations of the specific transaction stated in the checkout, in particular payment, tax calculation, invoice, refund and chargeback. The order confirmation shows the respective role distribution.

3. Before ordering, the customer receives access to the relevant Paddle buyer terms, data protection information, total prices, tax information, term and extension conditions. The Paddle company actually named in the checkout is decisive; another company may not be generally stated in these General Terms and Conditions.

4. Statutory consumer rights cannot be shifted or restricted solely through the Merchant of Record role on Paddle. termination, withdrawal and reimbursement must be routed and confirmed to the respective responsible contractual partner via a legally effective, permanently accessible route. The provider supports the customer in allocating product and payment concerns.

5. The purchase is made via Paddle Checkout as inline or overlay checkout. What is relevant are the Paddle company displayed immediately before ordering, the Paddle Buyer Terms, the data protection information, the total price, the tax information and, for subscriptions, the term and extension conditions. Product activations only take place after a confirmed transaction or the relevant webhook status.

9. PayPal

1. PayPal can be offered as a payment method.

2. If the PayPal payment is made within the Paddle checkout, Paddle remains Merchant of Record; In this case, PayPal is the selected payment method within the Paddle sales channel.

3. PayPal Buyer or Seller Protection Programs do not create any limitation on any mandatory statutory rights or any warranty of the provider beyond their respective terms.

4. The provider does not offer its own direct PayPal checkout. PayPal is used exclusively as a payment method provided by Paddle within the Paddle checkout.

10. Price, tax and billing

The total price, tax information, billing method and versioned service description displayed immediately before ordering are decisive. After the twelve-month initial term, consumer contracts continue for an indefinite period and are billed monthly; another annual advance charge requires a new express order.

11. Due date and payment disruptions

1. The fee is due upon conclusion of the contract, unless otherwise indicated in the checkout.

2. Activation can be withheld until successful payment confirmation.

3. In the event of a failed, revoked or reversed payment, the provider may, after receiving appropriate information, temporarily block the paid functions if the customer is responsible for the payment disruption.

4. Statutory retention, offsetting and warranty rights remain unaffected.

5. A customer can offset claims that are undisputed or legally established. Consumers’ further legal rights to set-off remain unaffected.

12. Deployment, download and activation

1. The software is provided via the download path specified in the ordering process.

2. A license can be activated by license key, installation identifier, device mapping or online verification.

3. The customer may not publish license keys and access data or pass them on without authorization.

4. Activation can be limited to the contractually agreed number of devices and users.

7. Each licence key and licensed seat is permanently bound to the device on which it is first activated successfully and authorises use only on that device. Starter, Starter Plus and ProBox each include one device seat, ProBox Duo includes two separate seats, and Enterprise includes no more than the individual number of seats stated in the applicable agreement.

8. Transfer of a device assignment, parallel use on further devices, or self-deactivation for reactivation on another device is not currently provided. Support may investigate a demonstrably incorrect assignment, but this does not create an entitlement to change devices or receive an additional seat. Mandatory statutory rights, particularly in the event of a defect, remain unaffected.

Normal application updates and reinstallation on the same unchanged computer do not constitute a device change where the pseudonymous device identity is retained or recognised again. Replacing the computer or identity-defining main components may require a new licence. A replacement seat following loss, defect or replacement is not included. Mandatory statutory rights, particularly in the event of defective supply, remain unaffected.

Device binding uses a migration-resilient pseudonymous device identifier. No raw hardware data, serial numbers or complete hardware profiles are transmitted to the licence server.

13. Term, extension and termination

1. Starter, Starter Plus, ProBox and ProBox Duo have an initial contractual term of twelve months. Consumers pay this initial term in advance unless the service description shown before ordering provides otherwise.

2. For consumers, after the twelve-month initial term the contract continues only for an indefinite period and is billed monthly. It may then be terminated at any time with no more than one month’s notice. There is no renewed annual advance charge or tacit renewal for another fixed year. A further fixed year requires a new, active and express order by the consumer.

3. Any general wording that termination takes effect only at the end of the current billing period does not apply to consumers where it would create another fixed annual commitment or more than one month’s notice after the initial term. Section 309 no. 9 BGB and any further mandatory consumer rights prevail.

4. For traders, an annual renewal may be agreed transparently before ordering and may be prevented by giving one month’s notice to the end of the relevant contract year. Enterprise contracts follow the individual offer.

5. Online consumer continuing contracts receive the permanently available, direct and easily accessible two-step termination process required by Section 312k BGB. Paddle or any other subscription configuration must not contradict these consumer rules. Consumer checkout must remain disabled until renewal, billing and termination technically implement them in full.

14. Consequences of expiration and termination

1. In the event of a proper termination or non-renewal, the program version that was last properly activated and installed during the paid contract term remains usable on the last activated device for local functions indefinitely. This includes, in particular, local Lite, Full and other box functions, local file organization, search, colors, transparencies, static backgrounds, locally available supplied animations, box arrangements and local settings, as long as the version in question supports these functions.

2. When the paid term ends, term-dependent online, remote, relay, support and voluntary future update services end. The installed program version is not reset and permanent device binding remains. Normal updates and reinstallation on the same unchanged and recognised computer are governed by the device-binding rule. Mandatory statutory rights remain unaffected.

3. User files, box contents, organizational data and local settings remain on the customer's device. They will not be automatically deleted, blocked, moved or transferred to the provider due to termination, non-renewal, blocking of remote functions or expiration of online authorization. The customer retains all rights to its content and should back up important data independently.

4. Mandatory security, compliance or compliance updates will be provided during the mandatory statutory update or support period, even if eligibility for voluntary new features has expired. There is no entitlement to any additional new functions, designs, content or compatibility adjustments after expiration.

5. If the purchase is effectively revoked, fully refunded, reversed due to fraud or unauthorized payment, or terminated for cause, Provider may suspend or revoke the associated license activation and all remote permissions. Even in this case, local user files are not deleted or locked; the user must be able to secure and exit them via the designated local routes.

6. Payment, information, data protection, liability, security and protection obligations remain in place in accordance with their purpose.

15. P2P, signaling and relay

1. The software may attempt to establish supported remote and file transfer functions via a direct P2P connection.

2. Signaling, ICE, STUN and TURN services can be used to initiate connections.

3. If a direct connection is not possible or not stable, a secure relay service can be used as a technical alternative - provided it is available in the respective license and is still included in the agreed transmission volume.

4. The provider does not guarantee a specific P2P quota, a specific connection path or the constant availability of a relay service.

5. For Starter, Starter Plus, ProBox and ProBox Duo, the monthly transfer volume shown in section 4 applies. Unused monthly volume expires at the end of the respective billing month and will not be carried over to the next month unless otherwise agreed at checkout.

6. After the agreed monthly volume has been used, volume-dependent transmission or relay functions can be restricted until the beginning of the next billing month. Local desktop and organizational functions remain unaffected.

7. Enterprise transfers are described as volume-unlimited only within the intended, customer-controlled LAN / intranet environment. Performance limits of the customer's own hardware, networks and storage systems remain.

8. The provider may temporarily limit or block relay and signaling services in the event of objectively abusive, unlawful use or use that significantly endangers the security or functionality of the systems. Where possible, the customer will be informed in advance and given the opportunity to remedy the situation. Mandatory legal rights remain unaffected.

9. When determining the monthly volume, only the data reserved or forwarded via Relay-/TURN infrastructure is taken into account. Direct P2P traffic is technically not reported to the license server and is not counted.

10. If the remaining relay volume is not sufficient for the amount of data to be reserved in advance, the relay transfer will not begin. Transfers that have already been fully reserved and are technically in progress can be terminated as part of the reservation. The application should provide understandable information before the start and in the event of insufficient remaining volume. Local boxing, search and organization features remain available.

16. Speed and availability

1. Transfer speed, start time, stability and duration depend in particular on:

• Upload and download from both sides;

• Latency, packet loss and network utilization;

• Router, NAT, firewall, VPN, cellular and security software;

• Processor, memory and disk performance;

• File number, file size and file type;

• P2P or relay connection path;

• Load and availability of external networks and services.

2. Percentage, time and speed values shown are technical approximations.

3. A specific minimum speed, a specific start of transmission, a specific duration of transmission, an uninterrupted session or the successful establishment of a connection are not guaranteed.

4. Legal claims due to an expressly agreed quality or a breach of duty for which the provider is responsible remain unaffected.

5. Maintenance, security measures, disruptions and events beyond the control of the provider may temporarily affect online functions.

6. Online functions such as activation, HTTPS transfer, remote invitations, signalling, STUN/TURN, relay and updates require functioning internet, network and server services. The infrastructure used for these functions is currently provided in part by Hetzner Online GmbH; the provider may use or change to technically equivalent infrastructure or hosting providers.

7. In the event of exceptional demand, simultaneous use by many users, maintenance, security measures, DDoS attacks, capacity constraints or failures affecting internet, network, data-centre or infrastructure providers, online operations may temporarily be delayed, queued, reasonably rate-limited, interrupted or restarted after a failed attempt. The provider will take reasonable measures, within what is technically and economically feasible, to stabilise and restore the service.

8. Uninterrupted or 100% availability, sufficient capacity at all times and a successful direct P2P connection are owed only where expressly agreed in a separate service-level agreement. Direct P2P availability depends in particular on routers, NAT, firewalls, VPNs, mobile networks, security software and both parties’ networks; otherwise a relay path may be required or a connection may temporarily be impossible.

9. Where an impairment is caused exclusively by an external infrastructure or network provider, including Hetzner, and is not attributable to the provider despite reasonable selection, monitoring and feasible countermeasures, the provider is liable only under applicable law and the standards in Section 24. This does not exclude liability for the provider’s own fault, inadequate capacity planning attributable to the provider, expressly agreed characteristics or mandatory consumer, warranty and liability rights.

10. The customer is responsible for providing, within its sphere of control, a compatible and appropriately secured system and network environment and the required permissions. Firewalls, VPNs, proxies, NAT, DNS or content filters, endpoint protection, and router, provider or corporate policies may restrict or prevent HTTPS, P2P or ProBox connections. In managed environments, the responsible system or network administrator is the appropriate contact. Protective measures must not be disabled or weakened without authorisation. A restriction caused exclusively by customer-controlled or administratively imposed configuration is not attributable to the provider and does not by itself constitute a product defect. Mandatory statutory rights and liability for a breach attributable to the provider remain unaffected.

17. Remote invitations and user obligations

1. The host may only invite people who are authorized to access the session and content.

2. Invitation links, PINs and access data must be treated confidentially and may only be sent to the intended recipient.

3. The customer is responsible for selecting files, recipients, shares and permissions.

4. The following are particularly prohibited:

• unauthorized access to devices, accounts, networks or data;

• Transmission of unlawful or infringing content;

• Malware, ransomware or compromised code;

• Circumventing any security, licensing or quota mechanisms;

• Infrastructure disruption or overload;

• Use contrary to applicable export or sanction laws.

5. The customer must ensure the necessary consent and legal basis for third-party personal data himself.

18. User Content and Data Backup

1. Rights to user files remain with the respective rights holder.

2. The provider does not adopt user content and does not generally control it.

3. Glass Desktop Box™ does not replace an independent backup. Customer must create complete and current backup copies of important data prior to installation, updates, transfers, editing and uninstallation.

4. Temporary Recycle Bin, Transfer Information and Restore features are additional utility features and not a guaranteed permanent backup.

5. The provider is not obliged to generally store user content, archive it, check it for legality or malware or restore it after loss. Mandatory legal obligations remain unaffected.

19. Updates and Changes to the Digital Product

1. Bug fixes, security updates, and all feature updates released by the vendor for the applicable product line are included without a separate update fee during the active license or subscription entitlement. Reactivation may not be requested solely because of an update. After expiry, the right to voluntary future function updates ends; Updates that are required by law remain unaffected in accordance with Section 14 Paragraph 4.

2. The Customer is clearly informed about available updates, in particular security updates, and the consequences of not installing them. Through a pull-based process, the Application independently checks a public HTTPS version file; this does not give the Provider remote access. Download and installation take place only after the express selection of “Install”; selecting “Later” does not trigger an installation. Where required by law, the Provider gives timely notice on a durable medium of changes that adversely affect access to or usability of the digital product. The Customer should install critical updates within the notified period.

3. A claim to a specific function that has not yet been published, an operating system that has not been released or an announced release date only exists if this has expressly become part of the order or an individual agreement. All updates actually published for the licensed product remain included in accordance with sentence 1.

4. There is no entitlement to new functions or support for future third-party systems beyond legally or expressly contractually required updates.

5. Changes during an ongoing provision period will only be made for a contractually stipulated objective reason, in particular due to security, changed laws, technical requirements or further development, and only in compliance with the statutory information and change rights.

6. Significant adverse changes will be communicated in a timely manner. Statutory rights to terminate the contract free of charge remain unaffected.

20. Support

1. You are only entitled to support to the extent of the service description.

2. The customer must cooperate appropriately in an error analysis and provide a comprehensible description of the error.

3. Support details are not guaranteed response or solution times unless they have been expressly agreed to be binding.

4. Statutory remedies for defects are not restricted by voluntary support.

21. Blocking and protection against misuse

1. The provider may temporarily block individual online or remote functions if there are concrete indications of misuse, security risks, unauthorized use of licenses, illegal content or significant breaches of contract.

2. The measure must be necessary and proportionate. The customer will be informed about the reason and remedy, provided this is legally permissible and does not jeopardize the security purpose.

3. In the case of remediable violations, an appropriate period of remedial action is generally granted. Immediate action remains permissible in the event of an urgent safety risk, legal obligations or non-remediable violations.

4. Statutory rights of termination and compensation for damages remain unaffected.

22. Right of withdrawal

1. For distance selling contracts, consumers are generally entitled to the statutory right of withdrawal.

2. Details can be found in the separate withdrawal instructions and model withdrawal form provided before the conclusion of the contract.

3. If the provision of the software that is not on a physical data carrier is to begin before the expiry of the withdrawal period, the right of withdrawal does not expire solely through download, installation, activation or use.

4. The right of withdrawal only expires when the trader has begun to fulfill the contract after the consumer

• has expressly agreed that the trader begins to fulfill the contract before the withdrawal period expires,

• has confirmed his knowledge that, through his consent, he will lose his right of withdrawal at the start of the fulfillment of the contract, and

• has received a contract confirmation on a durable medium reflecting these declarations.

5. Agreeing to these terms and conditions, a pre-ticked declaration or simply clicking on the download button does not replace these separate declarations.

6. As long as the right of withdrawal has not effectively expired, the consumer can declare the withdrawal using the contact channels specified in the checkout and in the withdrawal instructions. In addition, an easy-to-find function “Declare withdrawal” should be provided on the website. Receipt will be confirmed immediately on a durable medium.

7. A withdrawal after the right of withdrawal has effectively expired is excluded. Mandatory statutory defect, repayment and other consumer rights remain unaffected.

22a. Electronic withdrawal function and termination button

1. Where a right of withdrawal applies to a consumer contract concluded online, the legally responsible contracting party shall, from the date required by law, provide a clearly labelled, easily accessible and continuously available electronic withdrawal function. It must enable an unequivocal declaration of withdrawal and immediately acknowledge receipt electronically on a durable medium.

2. For continuing obligations that can be concluded online, the termination process required by Section 312k of the German Civil Code (BGB) is additionally provided through the initial button “Cancel contracts here” and the confirmation button “Cancel now”. The confirmation states the content, date and time of receipt and the date on which the contract ends. Withdrawal and termination are distinct legal processes and are not combined in the user interface.

3. Where Paddle is the Merchant of Record and contracting party for the purchase, the website, checkout and Paddle buyer portal must be coordinated so that the consumer can reach the legally responsible party without any gap in responsibility. A mere external link is sufficient only if the entire statutory process, including immediate accessibility and confirmation, is fulfilled.

4. The withdrawal and termination functions are separated technically and linguistically. The withdrawal function complies with Section 356a BGB in the version applicable when the contract is concluded; the termination function for continuing obligations complies with Section 312k BGB. Where Paddle is the Merchant of Record for the specific purchase, the website and order documents lead, without any gap in responsibility, to the legally responsible process and immediately acknowledge receipt.

22b. Refund and return policy

1. Unless mandatory law or a goodwill decision expressly confirmed in text form provides otherwise, fees paid after the digital service has been provided are not refundable. In particular, there is no voluntary money-back guarantee, no right to test purchase and no claim for reimbursement simply due to dissatisfaction, lack of use, accidental ordering, failure to order on time, unsuitable hardware or software, unsupported system environment, subjective expectations not being achieved or a function that was not expressly promised before the contract was concluded.

2. Ordinary termination does not operate retroactively. For consumers, however, the exclusion of a pro-rata refund does not apply where advance payments cover periods after termination has taken effect for which no payment obligation remains. Such amounts are accounted for and refunded in accordance with statutory and contractual rules. Unused transfer quotas or voluntarily unused functions do not otherwise create a payment or transfer claim.

3. Before making a refund based on an alleged product defect, the provider must generally be given the opportunity to do so as required by law. Customer should report the error promptly and as accurately as reasonably possible via support@glassdesktopbox.com, specifying the order reference, product version, operating system, affected function, timing, reproducible steps and existing error messages. Diagnostic protocols, screenshots or example files are only to be transmitted if this is necessary, permissible under data protection law and reasonable for the customer. Failure to cooperate may delay the review and cure; This does not exclude mandatory consumer rights.

4. The provider may first recreate the alleged error, check the technical environment and compliance with published system requirements and, within a reasonable period of time, provide an update, patch, configuration note, replacement provision or a functionally equivalent solution. A direct claim to contract termination, reduction or reimbursement only exists if the legal requirements for this are met, in particular because cure is impossible or disproportionate, was refused, was not carried out properly within a reasonable time, the defect persists despite attempted subsequent performance or is so serious that immediate remedy is legally permissible.

5. For Paddle purchases, the technical payment reversal is generally carried out by the Paddle entity identified at checkout. Requests may be initiated through https://paddle.net ↗, the Paddle buyer portal linked in the order confirmation, or business@glassdesktopbox.app. Statutory claims against the responsible contracting party and the provider’s duties to assist and cooperate remain unaffected. Duplicate parallel refunds are excluded.

6. A refund will only be made if the statutory right of withdrawal has been effectively exercised and still exists, if there is a defect that entitles the contract to be terminated or reduced in accordance with the statutory rules, if there is proven billing error or if it is based on an expressly confirmed goodwill decision. Goodwill does not constitute a claim for other or later cases. Processing, currency, bank or third-party fees that are not legally required will not be covered by the provider.

7. Upon a full refund, effective reversal, legitimate chargeback, or fraud determination, associated activation, online, remote, update, and support privileges may be revoked. Local user files are not deleted, blocked or transferred to the provider. The user must be able to secure and export their own content via the intended local channels.

8. Decisions and reimbursement confirmations are issued electronically. Repayments are generally made via the Merchant of Record to the original means of payment and in the currency specified there. Processing, card and bank processing times as well as decisions of the payment service provider are beyond the provider's direct influence. Mandatory statutory cancellation, defect, reduction, termination, repayment and consumer rights remain unaffected in any case.

23. Statutory remedies for defects

1. The mandatory legal regulations regarding digital products apply to consumers, in particular §§ 327 ff. BGB. Any additional voluntary guarantees, promises of success, availability, compatibility or quality are not accepted unless they are expressly and separately designated as a guarantee.

2. In the event of an alleged defect, cure should be requested first. The provider may bring the contract into conformity within a reasonable time and without significant inconvenience by means of a bug fix, update, patch, redeployment, configuration instructions or a functionally equivalent technical solution. Termination of the contract, reduction, compensation or reimbursement can only be demanded under the respective legal requirements; If the defects are only insignificant, termination of the contract is excluded, unless the law provides otherwise.

3. There is no product defect solely because the software does not work or only works to a limited extent with operating systems that are not expressly supported, pre-release versions, outdated drivers, incompatible security programs, restrictive firewalls, unsuitable file systems, defective hardware, third-party platform changes or files that have been modified or damaged by the user. The same applies to features, usage scenarios, performance values or third-party integrations that were not agreed upon before the conclusion of the contract. Mandatory legal attribution rules remain unaffected.

4. The customer must enable reasonable error analysis, install available security and error-related updates, observe published system requirements and provide a comprehensible error description. The statutory obligations to investigate and give notice of complaints also apply to traders, in particular Section 377 of the German Commercial Code (HGB), to the extent applicable; Any visible defects must be reported immediately in writing. If the required cooperation is not provided, the customer will bear the resulting additional costs and delays, if he is responsible for this.

5. The customer must give the provider an appropriate opportunity to check and cure before carrying out the work themselves, procuring a replacement, making a chargeback or engaging third parties who are liable to pay, unless there is a risk of imminent delay or this is not required by law. Expenses without prior agreement will only be reimbursed if there is a compelling legal basis for this.

6. For traders, claims for defects generally expires twelve months after provision, to the extent permitted by law. This does not apply in the event of intent, gross negligence, fraudulent concealment, express guarantees, claims for injury to life, body or health, mandatory product liability or other indispensable claims.

7. The burden of presentation and proof depends on the law. A voluntary technical inspection, remote assistance or goodwill measure does not constitute an acknowledgment of a defect or a waiver of objections.

24. Liability

1. The provider has unlimited liability:

• in the event of intent and gross negligence;

• in the event of culpable injury to life, body or health;

• according to the Product Liability Act;

• to the extent of any express warranty;

• in other cases of mandatory legal liability.

2. In the event of a slightly negligent breach of an essential contractual obligation, the provider is liable for damage typical of the contract and foreseeable at the time the contract was concluded. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible and on whose compliance the customer can regularly rely.

3. Furthermore, liability for slight negligence is excluded to the extent permitted by law.

4. The provider is not liable for damages caused solely by incorrect operation, disregard of recognizable warnings, lack of data backup, unsuitable or unsupported systems, defective hardware, insecure access data, malware, third-party attacks or faulty third-party programs.

5. The provider is not liable for the functionality and availability of third-party devices, operating systems, networks, routers, firewalls, Internet access, Paddle, PayPal or other third-party services. This does not apply if a breach of duty for which the provider is responsible is a contributing cause.

6. Liability towards traders for indirect damages, consequential damages, lost profits and business interruptions is excluded, unless there is intent, gross negligence, breach of an essential contractual obligation or mandatory liability.

7. Contributory negligence, in particular a failure to adequately back up data, will be taken into account in accordance with legal regulations.

8. The liability regulations apply accordingly in favor of the provider's legal representatives, employees and vicarious agents.

25. No technical guarantees

1. Unless expressly stated as a guarantee, the provider does not provide any guarantee for:

• a specific speed or transmission time;

• a specified P2P or relay quota;

• a persistent remote connection;

• Resume or restoration;

• permanent preservation in temporary trash;

• Detection of any transmission, storage, operation or content errors;

• User files are free of malware;

• Compatibility with systems not specifically supported;

• Suitability for a specific purpose not expressly agreed upon.

2. Mandatory legal rights and claims due to an expressly agreed quality remain unaffected.

25a. AI transparency

1. Based on the product status confirmed at publication, Glass Desktop Box™ and Nox do not use a generative AI model or an external AI API at runtime. AI-assisted tools were used during development, documentation and media production. The use of those tools alone does not make the delivered product an AI system.

2. From August 2, 2026, publicly provided, significantly AI-generated or AI-manipulated content will be marked in accordance with Article 50 of Regulation (EU) 2024/1689 and the applicable guidelines. Appropriate labeling is used for artistic or fictional content that does not unnecessarily interfere with its presentation. User Content will not be used to train general AI models.

3. The provider maintains an internal media, rights, provenance and release inventory for the media supplied. To the extent that Article 50 of Regulation (EU) 2024/1689 is applicable, from August 2, 2026, significantly artificially generated or manipulated content will receive a suitable visible and - if technically necessary - machine-readable identification. Artistic or fictional media are labeled in such a way that representation and use are not unnecessarily impaired. The application itself does not use a generative AI model at runtime; User Content will not be used to train general AI models.

25b. Cybersecurity and Cyber Resilience Act

1. The provider maintains a process for secure development, vulnerability remediation, security updates and coordinated disclosure. Legally required security updates remain free and are provided at least during the legal support period.

2. According to Regulation (EU) 2024/2847, a support period of at least five years must generally be specified, unless the expected useful life is documented as being shorter. Security updates will be kept accessible under the Regulation for at least ten years or for the remainder of the support period, whichever is longer.

3. The legal reporting requirements for actively exploited vulnerabilities and serious security incidents apply from September 11, 2026; the other main obligations in principle from December 11, 2027. Required reports to ENISA, responsible CSIRTs or authorities remain permissible and mandatory.

4. The provider maintains the product-related risk assessment, technical documentation, component and dependency overview, vulnerability treatment, support period, conformity and labeling documents required by the Cyber Resilience Regulation according to the applicable transition periods. Safety reports are accepted at support@glassdesktopbox.com. Legally required security updates are provided free of charge during the announced support period.

25c. Accessibility of electronic commerce services

1. The provider designs the electronic commerce services of Glass Desktop Box™, regardless of any small business exception, in accordance with the applicable requirements of the Accessibility Strengthening Act (BFSG) and the Accessibility Strengthening Ordinance (BFSGV). This includes, in particular, product information, tariff comparison, ordering, Paddle checkout, contract confirmation, download, license management, withdrawal, termination, refund request and digital support.

2. General description: Customers find out about the software on glassdesktopbox.com, choose a license level, check the price and term, complete the order via the integrated Paddle checkout, receive confirmation and license electronically and can then download, activate and use the contractually provided online functions. termination, withdrawal, refund and support are accessible via permanently accessible digital means.

3. Explanation required for implementation: All essential order information is displayed in text form before the declaration requiring payment is submitted. Input fields, buttons, error messages, confirmations, authentication, security and payment functions should be perceptible, keyboard-operated, understandable and robustly usable with common assistive technologies. Time-critical steps are avoided or announced clearly; Errors can be identified and corrected before sending.

4. Barrier-free design includes, in particular, semantic headings and labels, comprehensible focus order and visible focus states, sufficient contrast, text enlargement, alternative texts for informative images, subtitles or text alternatives for relevant videos, information that is not exclusively conveyed in color, understandable status and error messages, consideration for reduced movement and a display adapted to different screen sizes. The specific technical implementation will be checked again if there are significant changes.

5. Recognized technical rules, in particular the relevant parts of EN 301 549 and the Web Content Accessibility Guidelines in the legally relevant conformity levels, serve as a testing and implementation framework to the extent that they are applicable to the respective function. This does not constitute a further guarantee of quality; Mandatory legal rights remain unaffected.

6. Barriers can be reported to support@glassdesktopbox.com with the subject “Accessibility”. The affected page or function, a short description, the operating system and browser used and - voluntarily - information about the assistive technology used are helpful. The provider reviews the report, confirms receipt and, if possible, provides an accessible alternative or remedy.

7. The responsible market surveillance authority is the Market Surveillance Office of the States for the Accessibility of Products and Services - Institution under Public Law (MLBF AöR), Carl-Miller-Straße 6, 39112 Magdeburg, telephone +49 391 289 230 23, email kontakt@mlbf-barrierefrei.de, https://www.mlbf-barrierefrei.de/ ↗.

8. This information will be provided in an accessible, clearly visible format and will be updated as the service, legal requirements or the relevant authority change.

26. Data protection and service providers

1. Personal data will be processed in accordance with the separate Privacy Policy.

2. External service providers can be used for licensing, activation, payment processing, connection initiation, remote sessions and relay.

3. The intended service providers include in particular Paddle and PayPal for payment functions as well as Hetzner for technical server infrastructure. Roles, data categories, purposes, legal bases, recipients and storage periods can be found in the Privacy Policy.

4. The provider does not store full credit card numbers, card verification numbers, PayPal passwords or bank access data. Payment processing takes place within Paddle Checkout; PayPal can be selected as a payment method there.

5. If necessary, a contract for order processing is offered to business customers.

6. The current Privacy Policy is available at https://glassdesktopbox.com/privacy ↗.

7. Full payment instruments are not processed through proprietary forms, server protocols or analytics services. The website only provides the product, price, language, transaction and customer references necessary to open and assign the Paddle checkout.

27. Force majeure

Neither party shall be liable for any delay or failure in performance to the extent that this is due to an event beyond its reasonable control, the consequences of which could not be prevented despite taking reasonable measures. These may include, in particular, natural events, large-scale power or network failures, official measures, war, labor disputes and significant failures of general internet infrastructure. Payment obligations that are already due and mandatory legal rights remain unaffected.

28. Changes to these terms and conditions and prices

1. In principle, the version effectively included at the time of conclusion of the contract applies to a contract.

2. Changes during an ongoing contract period will only be made if there are objective reasons and only to the extent that the contractual balance is not unreasonably changed to the detriment of the customer.

3. Significant changes will be communicated in a timely manner on a durable medium. If necessary, consent will be obtained or a right to terminate granted.

4. Silence is only considered consent if this is legally permissible, expressly agreed and the customer has been specifically informed of the meaning, deadline and possibility of objection.

5. Price changes do not apply retroactively. In the event of extensions, they will be communicated in good time before the start of the new billing period.

29. Applicable Law and Place of Jurisdiction

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

2. For consumers with habitual residence in another country, the mandatory consumer protection regulations of that country remain unaffected.

3. The statutory places of jurisdiction apply to consumers.

4. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is - to the extent permitted by law - the registered office of the provider.

30. Consumer dispute resolution

The provider is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Legal information obligations after an unresolved consumer dispute arises remain unaffected.

31. Contract language and translations

1. The German version is the authoritative original version.

2. The language version displayed when the contract is concluded will be made permanently available to the customer.

3. Translations must accurately reflect the content of the original German version. Mandatory transparency and consumer protection rights must not be restricted by a blanket language priority.

32. Final provisions

1. If any provision of these General Terms and Conditions is or becomes ineffective in whole or in part, the statutory provisions shall apply in its place. The effectiveness of the remaining provisions remains unaffected.

2. An ineffective clause will not automatically be replaced by a regulation that is as economically similar as possible, provided that such a valid reduction is not permitted by law.

3. Failure to exercise a right does not constitute a permanent waiver.

4. Contractual declarations may at least be made in text form, unless a stricter legal form is required.

Tutorials, FAQ and external content

Tutorials, FAQ, help articles and other information are intended as general support for using the software. They do not constitute individual advice or a guarantee of particular functions or results beyond the applicable product description, offer or EULA.

Where content from third-party providers, particularly YouTube, is linked, the provider's own terms also apply. Statutory warranty, liability and consumer rights remain unaffected.

Enterprise 100 and Enterprise 500 are additionally governed by an individual Enterprise Schedule. Only that schedule may bind the parties to specific seat numbers, LAN/intranet operation, rollout, support, service levels, security requirements, data roles and, where applicable, a DPA. Without a schedule confirmed by both parties, no individual SLA, integration, migration or support commitments exist beyond the published standard service description.

The withdrawal information, including the model withdrawal form, is provided separately to consumers before contract conclusion and on a durable medium. A DPA under Article 28 GDPR is a separate business-customer document and applies only when validly agreed with all required schedules completed.

33. Contact