Termination and advance payments
Ordinary termination does not operate retroactively. For consumers, however, the exclusion of a pro-rata refund does not apply where advance payments cover periods after termination has taken effect for which no payment obligation remains. Such amounts are accounted for and refunded in accordance with statutory and contractual rules. Unused transfer quotas or voluntarily unused functions do not otherwise create a payment or transfer claim.
Processing through Paddle
For Paddle purchases, the technical payment reversal is generally carried out by the Paddle entity identified at checkout. Requests may be initiated through https://paddle.net, the Paddle buyer portal linked in the order confirmation, or business@glassdesktopbox.app. Statutory claims against the responsible contracting party and the provider’s duties to assist and cooperate remain unaffected. Duplicate parallel refunds are excluded.
Request a review
Use the Paddle buyer portal shown in your order confirmation or contact our support team. A withdrawal and an ordinary cancellation are legally distinct procedures.