Availability, requirements and updates

What are the requirements for 3D animations?

3D animations require at least 8 GB of RAM, four CPU cores at 2.0 GHz, DirectX 12-compatible graphics, a current graphics driver and 5 GB free on the system drive; an SSD is recommended. For several animated Boxes, two or more monitors or resolutions above Full HD, we recommend 16 GB of RAM and a modern integrated or dedicated GPU.

How much free storage does Glass Desktop Box need?

Light: €11.99 net · Starter: €22.99 net · ProBox: €59.99 net · ProBox XXL: €99.00 net · ProBox Duo: €99.00 net · ProBox Duo XXL: €169.00 net. Light includes 1 GB, Starter 5 GB and ProBox 25 GB of relay file transfer per month. ProBox Duo includes two independent licences with 25 GB each, not a shared pool. Direct P2P transfers do not consume this allowance; availability depends on connection conditions. Light and Starter share files through a browser; ProBox and ProBox Duo additionally support shared Boxes on each participant’s desktop. All participants need a ProBox licence for that feature. All four plans permit private and commercial use.

Do user files require additional storage?

Yes. The stated 5 or 10 GB covers only the application, animations, updates and caches. File transfers, ProBox working copies and recovery require additional space for user files. As a safe guide, keep at least twice the size of the largest file being processed or transferred at once; a 10 GB file therefore calls for at least 20 GB of additional free space.

Do animations work with integrated graphics?

Yes. Multiple animated Boxes work with Intel UHD Graphics 630, 8 GB of RAM and an Intel Core i5-8500. For multiple monitors, 4K or many simultaneously visible animations, we recommend 16 GB of RAM and a more capable modern GPU.

What happens if servers, Hetzner or a network connection are overloaded or unavailable?

Local Desktop Boxes and local file organisation generally remain usable without a server connection. Online functions such as activation, HTTPS transfer, invitations, signalling and TURN/relay depend on internet access, networks and third-party technical services. Server infrastructure is currently provided in part by Hetzner Online GmbH. Exceptional demand, maintenance, security measures, DDoS attacks or failures at a network or infrastructure operator may temporarily delay, queue, rate-limit, interrupt or reject connections. Glass Desktop Box takes reasonable technical measures, but without a separate SLA it does not guarantee uninterrupted availability or a successful direct P2P connection. For outages caused exclusively by third parties and not attributable to the provider, liability applies only to the extent required by law; mandatory consumer, warranty and liability rights remain fully unaffected.

Why can a firewall, VPN or corporate policy prevent a connection?

Firewalls, VPNs, proxies, NAT rules, DNS or content filters, endpoint protection and corporate network policies may restrict or completely block HTTPS, P2P or ProBox connections. Glass Desktop Box does not bypass these local security rules. On a managed network, contact the responsible system or network administrator. Do not disable or weaken protective measures yourself; changes should be made only by authorised personnel following a security review. A block caused exclusively by the customer-controlled system or network configuration is outside the provider’s responsibility and does not by itself constitute a product defect. If, however, the disruption results from a breach attributable to the provider, your mandatory statutory rights remain unaffected.

Frequently asked questions